General Terms and Conditions of Sale (GTC)

General Terms and Conditions of Sale (GTC)

Updated: 1/11/2024

These General Terms and Conditions of Sale define the rights and obligations between A.G.Forêts (SRL) and its customers regarding the sale of wood pellets, wood and pellet stoves, as well as the associated delivery and installation services.

Article 1 – Identification

  • Company name: A.G.Forêts (SRL)
  • Registered office: Chemin des Haies 4, 4970 Stavelot, Belgium
  • Telephone number: +32 480 205 189
  • E-mail : contact@agfbio-chauffage.com

Article 2 – Products and Services

Available products include:

  • Wood pellets: sold on pallets, or in bulk and compressed wood logs and others.
  • Wood and pellet stoves: of different capacities and designs, adapted to domestic and professional needs.

Additional services:

  • Home delivery of pellets and stoves in defined areas.
  • Professional installation of stoves, carried out by technicians approved.

Article 3 – Orders

Orders can be made via:

  1. Telephone: +32 480 205 233.
  2. E-mail: contact@agfbio-chauffage.com.

To validate an order:

  • Select the products (quantities and options).
  • Provide your full contact details.
  • Choose your payment method, preferably bank transfer (recommended).

A confirmation will be sent to you by e-mail with the details of the order.

Article 4 – Prices and Payment

Prices are expressed in euros (including tax) and include delivery to the defined areas.

Payment by bank transfer (recommended):

This is the most secure and economical method. Here are some examples:

  • Order of pellets (1 pallet): payment directly via IBAN provided in the order summary.
  • Order of stove and installation: payment directly via IBAN provided in the order summary.

Other methods of payment accepted: payment by credit card.

Article 5 – Delivery and Installation

Pellets and Firewood

  • Delivery within 03 to 05 working days after order confirmation.

Wood and pellet stoves

  • Delivery within 03 to 05 working days depending on the model.
  • Installation: offered at home by qualified installers. A date will be set with the customer beforehand.

Delivery conditions

  • We use specialized trucks to transport stoves, pellets and firewood. Please check the following points before delivery
  • Street accessible to 19-ton trucks.
  • Minimum street width: 4 meters.
  • For specific areas (dead ends, restrictions, etc.), contact us to assess the feasibility of delivery.

Article 6 – Withdrawal and Returns

In accordance with the legislation, you have a period of 14 days to withdraw after receiving the products.

  • Return costs are the responsibility of the customer.
  • The products must be in perfect condition and in their original packaging.

Article 7 – Guarantees and Commitments

  • Legal guarantee of conformity of two years for stoves.
  • After-sales assistance: in the event of a technical or installation problem, contact our support.

Article 8 – Personal data and Cookies

Your data is used only for order processing and remains strictly confidential. For any questions or complaints regarding your data, contact us at contact@agfbio-chauffage.com.